Warranty & Care
Limited Lifetime Warranty
- Our warranty does not include the replacement of lost center/focal stones that are valued over $500. We recommend you obtain insurance for your piece for the unlikely event of a focal stone falling out or getting damaged.
- Many of our pieces feature one-of-a-kind stones. If these stones become damaged, we will do our best to replace it with a comparable stone, but color and type may vary, depending on what we have available.
- Our warranty does not cover opals or turquoise. They’re often irreplaceable, which means we can’t always replace them if these stones get damaged or lost. Opals are especially fragile. We recommend that you remove your opal jewelry before you bathe, exercise, cook, clean, or use any kind of household chemicals or beauty products. To clean opals, use a soft toothbrush, mild soap, and warm water. (Do not put them in an ultrasonic machine for cleaning.)
- Clients are responsible for shipping costs (to and from our studio) for cleanings, inspections, and repair work. Do you live outside of the U.S.? Please Note: You are responsible for import fees and customs charges in addition to shipping costs. Please check with your customs office about any fees that may be associated with having us repair your piece.
- All repair work is free within the first three years of ownership (except the replacement of focal stones that are valued over $500). After three years of ownership, we will charge a small labor fee and/or materials fee for your repair service.
- If you wear fine jewelry daily, a little wear and tear is normal. Our repair specialists will evaluate your piece. If you need repairs that go beyond what’s needed for normal wear and tear, we’ll let you know about the labor costs and material fees associated with your service.
- If your piece cannot be repaired, we will offer a replacement. If it cannot be replaced and is still under warranty, we will offer you a full refund.
- Please send your piece to us for repairs because we’re the most familiar with each design, and we’re specially trained to work with such delicate pieces. Please Note: The warranty is void if you take your piece to another jeweler for resizing or repair work.
We offer free appraisals for pieces valued at $1,000 (United States dollars) or more, if you plan to insure your Melanie Casey piece privately. You can request an appraisal at the point of purchase. Appraisal requests must be submitted within one year of the purchase date, or fees may apply.
Our appraised amount is valid for five years, regardless of current market conditions. We will re-evaluate your piece with new market considerations upon request every five years if your insurance requires a new appraisal.
To keep your jewelry in great condition, we recommend the following:
- Always remove your jewelry if it could be exposed to chemicals of any kind (including cleaning chemicals, lotions, most soaps, and makeup).
- Always remove your jewelry before sleeping, swimming, showering, exercising, heavy lifting, or doing outdoor work or gardening.
- Clean your jewelry regularly with warm water, gentle soap (we recommend blue dish soap), and a soft toothbrush.
- Opals are especially fragile. We recommend taking extra-special care of opals. Do not put them in an ultrasonic machine for cleaning. (Our warranty does not cover opals.)