By purchasing this listing, you’ll enter your request into our repair service schedule and pay in advance for our return shipping back to you once we’ve completed the work.

If you chose “Add Melanie Casey Shipping Kit”:

Our Shipping Kit is only available for domestic (U.S.) clients

We will send you the packaging materials, including shipping insurance, needed to ensure a safe trip to our studio in Andover

Once you receive your Shipping Kit, send us an email at questions@melaniecasey.com to let us know when you plan to ship your package to us so we can plan accordingly.

Pack your piece in the Melanie Casey Shipping Kit, which includes:

• A small bag for your piece
• A box to put the bag in
• A padded mailer with our address 
• Shipping instructions
• Shipping insurance 
• Coverage of up to $10,000, depending on the piece you are sending

*Please be as accurate as possible when describing your piece so we can provide the correct coverage option.

If your piece is valued over $10,000, please reach out to our Customer Service team so we can adjust your shipping insurance accordingly.

*Please do not send any packaging, containers, or cushioning material that you would like returned. We will not return your piece in the packaging in which it was sent.

*Please only send one piece per shipping kit.

Ensure that your name (and order number, if applicable) is clearly indicated somewhere on or in the package.

If you chose “I’ll Ship On My Own”:

Start by emailing us at questions@melaniecasey.com to let us know you plan on shipping us your package so we can plan accordingly.

Mailing Instructions:

• Get a good box and some cushioning material, or a padded mailer. Put your item in there and make sure it can safely withstand all the travel. We recommend placing your piece in a small, disposable bag or box within the larger box or mailer to ensure extra protection.

*Please do not send any packaging, containers, or cushioning material that you would like returned. We will not return your piece in the packaging in which it was sent.

• Write our address on the package:

Melanie Casey Corp

ATTN: Repair/Resize Services Department

18 Red Spring Road, Suite 102

Andover, MA 01810

*Please ensure that your name (and order number, if applicable) is clearly indicated somewhere on or in the package.

Send it through your preferred shipper, being sure that:

• You require the addressee’s signature for the delivery.
• Your package is fully insured, matching the full value of your ring.
• You get a tracking number for your package.