Shipping & Packaging
We offer free domestic (U.S.) shipping on all orders over $50! A few important notes about that for our domestic clients...
- We ship our jewelry through UPS 2-Day for orders over $50, and USPS Priority Mail for orders under $50.
- A signature from an adult (that is, someone 21 years old or older) will be required upon delivery if your total purchase amount is over $50. We’d hate for you to incur any rerouting fees, so please ensure you provide a shipping address where an adult will be present to sign for your package. (Purchases less than $50, including ring sizer purchases, do not require a signature for delivery.)
- If the mail carrier returns your package to us because you weren’t available for contact at the time of delivery, you will receive a refund for your order minus the shipping fee and minus the restocking fee for the item(s) you ordered. (Please contact us if you need to change your delivery address.)
- If you need to, feel free to have your package delivered to your workplace or a friend’s house. As long as an adult is present to sign for your package, we can ship it to any permanent address. (However, we will not ship to a hotel.)
For returns and repairs, we will specify that the purpose of the shipment is “Return and Repair,” and we will also include an Alteration Declaration form. (Note that even if your country claims to not charge fees for this service, the possibility remains that they will charge anyway. The buyer is responsible even for those fees because they are completely out of our control.)
Orders will be shipped via FedEx International Priority, and customs and broker fees will be the client's responsibility upon delivery. Your customs office can estimate these charges for you.
Packaging—From Our Hands to Yours
Your story and your entire Melanie Casey jewelry experience is extremely important to us. So we take shipping and packaging seriously. Rest assured, we will package your jewelry securely for a safe travels.
- You’ll receive with your package a receipt that indicates your order number and some order details. (But the purchase price isn’t shown.)
- Your jewelry will arrive in a gift-ready jewelry box or pouch, depending on the piece and the box selection you make at checkout.
- We also issue a serialized Melanie Casey Certificate of Authenticity for each piece of jewelry that has been valued at $100 (USD) or more.