We're Hiring

We are currently accepting applications for the following positions:

 

JOB TITLE: Creative Manager

DEPARTMENT: Marketing

REPORTS TO:   Sr. Manager of Marketing

EFFECTIVE DATE:   August, 2021

This is a full time remote position located within the US, with general hours of 9am to 5pm, EST. Occasionally business needs will dictate additional hours. Our Creative Manager leads and directs the design and production of visual and written materials and media used for web communications, advertising, and other external communications. Pay is commensurate with experience. Benefits available to full-time employees include an employee discount, paid time off, health, dental and disability insurance, and a retirement plan with matching. Monthly travel to the Boston area may be required.

Specific Job Duties/Responsibilities:

  • Conceive, implement, and manage various creative projects and oversee them to completion

  • Plan photoshoots and oversee the creation of visual & written marketing assets for new product releases, launches, and campaigns in order to meet business objectives.

  • Conduct first approval/rejection of marketing assets, providing feedback to the team before forwarding to leadership for final approval

  • Manage approval processes and ensure all photos, videos, and copy available to other departments have been approved and align with the company's brand

  • With guidance from the Sr Manager of Marketing, the creative manager will collaborate with other managers and teams to obtain knowledge of the company requirements

  • Track of which pieces of inventory need creative assets

  • Direct, motivate, and manage a team of photographers, graphic designers, copywriters, photo editors etc. to help them use their talents effectively

  • Curating internal company assets

  • Lead brainstorming/creative sessions to generate ideas to support company’s brand strategy

Required Qualifications/Skills:

  • 4+ years of hand-on experience in the creative processes of marketing, graphic design/photography or brand implementation - preferably at a managerial/supervisory level from an agency.

  • Strong portfolio of visual works demonstrating a successful track record of creative project management

  • Experience with jewelry photography is a plus.

  • Strong and effective written and verbal communication skills.

  • Excellent management skills, of both processes and people.

  • Self-motivated, timely, reliable, and responsive to time-urgent matters.

  • Strong decision-making, organization, and planning skills.

  • Excellent working knowledge of software such as CaptureOne and Adobe Suite - Photoshop, Lightroom, Illustrator, InDesign etc.

  • BSc/BA in advertising, fine art, design or relevant field; MSc/MA will be considered an asset

To apply, please submit a cover letter, resume, and portfolio (or link to a portfolio) via email (use your name and "Creative Manager" for the email subject) to jobs@melaniecasey.com. **No phone calls or direct messages via social media, please. 

 

 

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JOB TITLE: Customer Experience Manager

DEPARTMENT: Customer Experience

REPORTS TO:   Director of Customer Experience

EFFECTIVE DATE:   July, 2021

This is a full time, remote role.  Hours are 9am-5pm or 8am-4pm, EST, with some weekend and evening hours possible for training new team members.  Benefits available to full-time employees include an employee discount, paid vacation, health insurance, and a retirement plan with matching.   Our Customer Experience Manager will manage the customer care team at Melanie Casey Jewelry.

Specific Job Duties/Responsibilities:

  • Management of customer care team, specifically the shipping coordinators and customer care staff
  • Hiring, training, and managing our customer care specialists, with weekly check-ins, role evaluations, and the daily assignment of customer service tasks such as email, phone, and chat inquiries.
  • Planning and running a monthly customer care team meeting to go over current issues and opportunities. Reporting customer care metrics and plans to the Director of Client Experience.
  • Evaluating current and potential processes, methods, and avenues for customer service, and making recommendations for improvement.
  • Providing clients with the best possible experience with the company through effective communication, timely responses, and an upbeat attitude.
  • Manage client-related shipping procedures, finding and suggesting any opportunities to optimize and streamline.
  • Operate the Live Chat feature of the website, providing immediate assistance to clients. 
  • Answer incoming calls from clients and outside vendors. 
  • Work with the Production Coordinator on changes to the order, client order timelines, status updates and rush requests. 
  • Work collaboratively with the rest of the MC team to establish and accomplish company goals.
  • Collect analytical data for leadership team
  • Ensure decisions that are client-focused.

A successful candidate will have

  • Three years Customer Service experience 
  • Five years of management experience
  • Experience with virtual customer service preferred, particularly phone, chat, and email 
  • Tech-savvy with experience in online chat and batch email platforms 
  • GIA or other certifications in diamond and gemstone knowledge preferred
  • Creative approach with extreme attention to detail 
  • The ability to adhere to schedules and meet deadlines as directed 
  • The ability to work in a fast-pace environment 
  • Serious about work quality, but otherwise relaxed and easy-going (we like to have fun here!) 
  • The ability to receive direct feedback in a positive manner 

Required Qualifications/Skills:

  • Strong organizational skills and ability to multitask  
  • Problem-solving and decision making skills
  • Strong interpersonal skills
  • Excellent organizational abilities
  • Proven knowledge of performance evaluation metrics in a business setting
  • Demonstrated success innovating solutions to increase productivity and profitability.
  • Strong spreadsheet skills
  • Experience with virtual team members and communications, and comfort with an offsite manager.
  • The ability to match the established company writing voice with clarity, friendliness, and professionalism.
  • Impeccable grammar and spelling.

To apply, please submit a cover letter and resume via email (use your name and "Customer Experience Manager" for the email subject) to jobs@melaniecasey.com. **No phone calls or direct messages via social media, please.

 

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JOB TITLE:   Data Research Analyst

DEPARTMENT:  Commercial

REPORTS TO:  Sr Manager of Inventory and Analytics

EFFECTIVE DATE:  June 2021

  This is a full time remote position located within the US. Pay is commensurate with experience, with an expected range of $45,000 to $50,000 annually. Benefits available to full-time employees include an employee discount, paid vacation, health insurance, and a retirement plan with matching. 

Specific Job Duties/Responsibilities:

  • Collect and advise on analytical data for leadership team
  • Interpret data, analyze results using statistical techniques and provide ongoing reports
  • Develop and implement databases, data collection systems, data analytics and other
  • strategies that optimize statistical efficiency and quality
  • Acquire data from primary or secondary data sources and maintain spreadsheet analysis
  • Identify, analyze, and interpret trends or patterns in data sets
  • Locate and recommend new process improvement opportunities
  • Pull data from Shopify, Google Analytics and different platforms (weekly, monthly and
  • quarterly requirements in addition to project-based work)
  • Competitor analysis and research, including social media listening
  • Present data in a digestible format noting trends and data correlations
  • Ability to suggest and analyze new platforms for data collection.
Required Qualifications/Skills:
  • Degree or equivalent experience in data analytics.
  • Experience in Google Analytics
  • Experience in E-commerce
  • Excellent verbal and written communication skills
  • Strong organizational skills and ability to multitask
  • Problem-solving and decision making skills
  • Excellent organizational abilities
  • Proven knowledge of performance evaluation metrics in a business setting
  • Strong spreadsheet skills
  • Experience with virtual team members and communications

To apply, please submit a cover letter and resume via email (use your name and "Data Research Analyst" for the email subject) to jobs@melaniecasey.com.

 

 

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Master Bench Jeweler - Off-Site Team

Join our talented team of bench jewelers from anywhere in the USA! After years of receiving messages from talented jewelers from across the country who wished they could apply for our open positions but were unable to relocate, we finally have an answer. We are hiring a team of off-site jewelers to work for us from home! 

Jewelers who accept this position will need to be comfortable communicating via email, with limited training and oversight. Ideal candidates require a careful, measured attention to detail, as each piece must pass our rigorous inspection process. Offsite jewelers must operate under minimal supervision and be capable of self-critiquing their own work with an inspector’s eye. 

Our offsite jewelers enjoy the following perks: 

  • Set your own schedule 
  • As an independent contractor, you get to be your own boss
  • Have your questions answered by our fabulous onsite team who are dedicated to excellence in jewelry making, team work, and communication
  • Keep the gold scrap from working on our product
  • Upon completion of our onboarding period, you will be eligible for a significant quality bonus. 

Your responsibilities:

  • Must be able to execute all products in our line. Our full product line can be found at www.melaniecasey.com.
  • Must have the ability to bring a raw casting through to the final perfect product, ready to deliver to our clients. This process includes cast cleaning, sizing, stone setting, polishing, and quality checks.
  • Setting: we use the Leica A60 microscope in our shop and recommend candidates use a bench microscope outfit in their shop
  • Ring sizing: exact “spot-on” sizing up and down of our delicate 1.2mm ring bands
  • Polishing: carefully executing a bright mirror finish without reducing the metal or prong material on our delicate pieces
  • Earring post assembly that is centered and straight
  • Stone setting: prong-set round and fancy cuts, and a lot of small melee prong setting. All stones must be tight, straight, and without any shifting whatsoever. Please note that many of our designs feature two prong settings which are particularly unforgiving to set.  
  • Ability to be extremely critical of your work and able to perform self-quality checks.
  • Excellent written communication skills are required for this role. You must be able to communicate with our in-house team regarding quality, questions, and anything that needs further attention on every work order.
  • Use our Specifications sheets to achieve optimal results.
  • A willingness to learn the Melanie Casey way of doing things so that we can achieve consistent results across all of our jewelers.
  • Access to a laser welder is a plus, but not a requirement.
  • This role will not be required to cast, hand-fabricate from sheet, or design. This role will exclusively make finished jewelry from a casting.
  • The candidate should be an exacting quality-focused jeweler who has mastered working in gold and advanced stone setting. This person should be capable of learning how to produce our entire product line with minimal instruction.

The Details:

  • This is an independent contractor position. Benefits will not be offered and you will receive a 1099.
  • Pay is based on a piece-rate with access to a regular and significant quality bonus after the completion of our bootcamp period. 
  • During our onboarding period, we will work closely with our jewelers to provide frequent, detailed, and specific feedback on finished work.
  • We work exclusively in 14k gold and 950 platinum. As part of compensation, this team member will be able to keep and refine all scrap metals.
  • Our off-site jewelers will be required to purchase and maintain their own bench and tools. Tools and materials costs will not be refunded. The contractor is responsible for purchasing their own bench equipment such as solder, flux, gas, and any flex-shaft tools including polishing and sanding mandrels. We will supply the castings, findings, gold wire for resizing, and all diamonds and gemstones.
  • Shipping costs to and from the off-site jeweler will be at the expense of Melanie Casey Jewelry.
  • Our off-site jewelers must be located in the continental USA.
  • This role will require a commitment that is equivalent to a full-time job. Our contractor does have a manager and is treated as part of our team. This is not a part-time commitment that can be accomplished on weekends.

Requirements to Apply:

  • Must have professional experience working in fine jewelry.
  • Degree or completed certificate in metalsmithing is required.
  • Candidates must be located in the USA, with access to a computer and dependable WiFi. 
  • Candidates must be able to ship and receive fine jewelry deliveries.
  • Must have a bench with a flex shaft and torch in your studio.
  • Self-driven and organized.
  • Able to meet deadlines.
  • Must have a long-term commitment to this position.
  • Background checks and reference calls will be completed prior to acceptance for this position.
  • We do require candidates to pass a bench test to demonstrate proficiency in the listed required skills. To secure the position, candidates must ace all three rounds of bench testing and demonstrate excellent communication skills throughout the hiring process. This will be conducted through the mail.

Due to the limitations of training off-site staff, all applicants must be able to work independently and without oversight. If you are looking for a more robust opportunity with lots of training in things like stone setting, please apply to our full-time Bench Jeweler role in our Massachusetts-based manufacturing facility!

When applying, include the following:

1. Resume

2. Portfolio: This must include photos or links to recent work you personally executed and an explanation of what work you did for each example. (If photos are not provided, we will not consider your application.)

3. Cover Letter: Tell us about your work experience, skillset, and why you would make a great member of our off-site jeweler team!

Applications that are missing any of these three elements will not be considered. 

We ask that you do not reach out via phone calls or messages over social media, as they will not be received by the proper department.

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