THANK YOU FOR YOUR INTEREST IN EMPLOYMENT WITH MELANIE CASEY!

Please send cover letter, resumé and any other requested materials with the job title in the subject line to jobs@melaniecasey.com

We ask that you do not reach out via phone calls or messages over social media, as they will not be received by the proper department.

WE ARE CURRENTLY ACCEPTING APPLICATIONS FOR THE FOLLOWING POSITIONS:

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JOB TITLE: Social Media Community Manager & Content Creator
DEPARTMENT: Marketing
REPORTS TO: Integrated Social Strategist
EFFECTIVE DATE: April 2024

Melanie Casey Fine Jewelry, an independent fine jewelry manufacturer headquartered in Andover, MA is a growing company with an authentic culture of integrity, respect, and creativity. This is a full time, remote position which can be located anywhere in the US; engagement and collaboration during the core work hours are expected with the flexibility of a home office. Pay is commensurate with experience, with an expected range of $20-22/hour. Melanie Casey offers a supportive work environment and a full range of benefits including generous paid time off, traditional insurances, paid parental leave, professional development, 401(k) with immediate vested matching as well as employee discounts and spontaneous team fun. This role will also likely be invited to visit our studio just outside of Boston as needed.

What You'll Do:

• Be the “voice of Melanie Casey” on our social media channels, establishing a known presence and relatable personality within our various communities and across different channels.
• Learn our customer care policies to provide accurate factual information for clients who reach out with questions, and refer more complicated inquiries to the Customer Care team. Your role is more about building relationships with customers than policies.
• Manage Melanie Casey's social media communities across channels by responding to comments, messages, and inquiries promptly and professionally while fostering positive relationships with followers, and cultivating new relationships for brand growth.
• Pull all UGC from platforms where Melanie Casey is mentioned, ask the original poster for permission to repost, and save to specified Canto/Dropbox folders.
• Assist in creating static and video content, and curating engaging content across various social media platforms including Facebook, Facebook Community Group, Instagram, Threads, YouTube, TikTok, and Pinterest while maintaining a consistent voice and style based on brand guidelines, after extensive training from our team.
• Track partnership requests and flag relevant options for the Integrated Social Strategist's review.
• Track and report regularly on the tone of comments, reviews, and feedback on social media platforms to flag any trends that require the attention of management.

Who You Are:

• You have excellent communication skills. You’re confident with grammar and in both written and verbal communication to engage followers effectively and represent our brand voice.
• You’re patient. You can handle criticism, complaints, and negativity from our audience with patience and diplomacy.
• You’re adaptable. You stay up-to-date on social media platforms and adapt accordingly as changes happen.
• You’re creative. You have a mixture of humor and compassion. You’re able to come up with engaging responses to keep audiences interested and actively engaged.
• You have a good eye for visual content, and can replicate brand guidelines in content creation with ease.
• You’re a problem-solver. Issues and conflicts may arise within the community, and you’re confident you’ll be able to address questions and concerns efficiently and find solutions.
• You’re highly organized. You’re confident in your ability to manage the community’s needs across multiple social media platforms, collect and organize UGC, and handle a high volume of requests.
• You’re authentic. Being genuine, transparent, and friendly in interactions fosters trust and loyalty within the community and is integral to the Melanie Casey team.
• You’re resilient. Dealing with a large online audience can be overwhelming at times, but your resiliency allows you to not take negative feedback personally.
• You’re a collaborator. You’re able to work closely with others and can collaborate and communicate effectively with different teams (internal) and social media audiences (external).
• You’re culturally aware. You maintain an awareness and sensitivity to cultural differences, which is vital to avoid misunderstandings or miscommunications.
• You’re passionate about the brand and community. You have a genuine interest in understanding the people within the Melanie Casey community - both internal and external - and want to create meaningful engagements.

What You Can Expect:
Within the first 30 days, you’ll meet with your management team often to learn how we do things, think about our community, interact and show up for our clients, and engage other brands on social media. You’ll be a sponge, absorbing the tone of our brand so you can eventually take over monitoring, managing, and responding to social media comments, reviews, direct messages, inquiries, and community questions. You’ll start developing relationships with customer care to understand the standards we uphold and the value of our above and beyond mentality.

By 60 days, you’ll have a solid understanding of who our community is,
and start owning engagement in comments, messages, direct messages, and social media partnership inquiries. We work together and learn together to achieve a cohesive and strategic social-first approach to community management. You’ll recognize opportunities for community surprise and delight opportunities and bring them to the social media and leadership teams for action. You’ll understand the look and feel of the brand and be able to create content that is cohesive and represents the brand accurately.

By 90 days, you’ll fully integrate into the position and feel confident in building trust and fostering transparency between our brand and our social media community across Facebook, Instagram, Threads, TikTok, YouTube, LinkedIn, and Pinterest. You’ll have a solid understanding and practical application of our social-first marketing philosophy.

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JOB TITLE: Manufacturing Bench Coordinator - Andover, MA 

DEPARTMENT: Manufacturing 

REPORTS TO: Manufacturing Manager 

EFFECTIVE DATE: 4/2024

Melanie Casey isn't your typical jewelry design and manufacturing company; we're a vibrant hub of hard work and innovation, driven by our passion for crafting our eponymous line of fine jewelry. Our team thrives on the challenge of pushing boundaries and creating magic with each piece of jewelry. As we embark on our journey of growth, we're on the lookout for a dedicated Manufacturing Bench Coordinator who shares our values. The Bench Coordinator will be the onsite liaison between our remote Bench Jewelers and our onsite operations and may occasionally help out in other areas when called upon. 

We prefer candidates with excellent organizational and communication skills, attention to detail, and the ability to evolve along with us in an ever-changing environment. 

This hourly position is a full-time onsite position located in our Andover, MA studio, operating Monday through Friday. Pay is commensurate with experience, with an expected range of $20-$23/hour. Benefits include an employee discount, paid vacation, health insurance, and a retirement plan with matching. 

Key Responsibilities 

• Serve as the primary point of contact between our remote jewelers and our Andover office.
• Prepare work to send to our remote jewelers while paying close attention to deadlines. 
• Ensure that outgoing work orders have all necessary parts and information prior to shipping to the jeweler. 
• Monitor and review expense reports using established criteria. 
• Maintain accurate records of production activities, including inventory management and order tracking. 
• Foster a positive and collaborative working environment, encouraging open communication and teamwork among team members. 

Required Qualifications/Skills 

• Previous experience in a similar role within the jewelry industry preferred, but not required.
• Strong organizational skills and attention to detail. 
• Excellent communication and interpersonal skills, both written and verbal. 
• Ability to multitask and prioritize tasks effectively in a fast-paced environment. 
• Proficiency in Microsoft Office or Google Suite and other relevant software applications.
• Knowledge of jewelry design and manufacturing processes is a plus.

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JOB TITLE: Jewelry Quality Assurance Assistant - Andover, MA

Jewelers who accept this position will need to be comfortable communicating via email, with limited training and oversight. Ideal candidates require a careful, measured attention to detail, as each piece must pass our rigorous inspection process. Offsite jewelers must operate under minimal supervision and be capable of self-critiquing their own work with an inspector’s eye. 

Our offsite jewelers enjoy the following perks: 

• Set your own schedule 
• As an independent contractor, you get to be your own boss
• Have your questions answered by our fabulous onsite team who are dedicated to excellence in jewelry making, team work, and communication
• Keep the gold scrap from working on our product
• Upon completion of our onboarding period, you will be eligible for a significant quality bonus. 

Your responsibilities:

• Must be able to execute all products in our line. Our full product line can be found at www.melaniecasey.com.
• Must have the ability to bring a raw casting through to the final perfect product, ready to deliver to our clients. This process includes cast cleaning, sizing, stone setting, polishing, and quality checks.
• Setting: we use the Leica A60 microscope in our shop and recommend candidates use a bench microscope outfit in their shop
• Ring sizing: exact “spot-on” sizing up and down of our delicate 1.2mm ring bands
• Polishing: carefully executing a bright mirror finish without reducing the metal or prong material on our delicate pieces
• Earring post assembly that is centered and straight
• Stone setting: prong-set round and fancy cuts, and a lot of small melee prong setting. All stones must be tight, straight, and without any shifting whatsoever. Please note that many of our designs feature two prong settings which are particularly unforgiving to set.  
• Ability to be extremely critical of your work and able to perform self-quality checks.
• Excellent written communication skills are required for this role. You must be able to communicate with our in-house team regarding quality, questions, and anything that needs further attention on every work order.
• Use our Specifications sheets to achieve optimal results.
• A willingness to learn the Melanie Casey way of doing things so that we can achieve consistent results across all of our jewelers.
• Access to a laser welder is a plus, but not a requirement.
• This role will not be required to cast, hand-fabricate from sheet, or design. This role will exclusively make finished jewelry from a casting.
• The candidate should be an exacting quality-focused jeweler who has mastered working in gold and advanced stone setting. This person should be capable of learning how to produce our entire product line with minimal instruction.
  

The Details:

• This is an independent contractor position. Benefits will not be offered and you will receive a 1099.
• Pay is based on a piece-rate with access to a regular and significant quality bonus after the completion of our bootcamp period. 
• During our onboarding period, we will work closely with our jewelers to provide frequent, detailed, and specific feedback on finished work.
• We work exclusively in 14k gold and 950 platinum. As part of compensation, this team member will be able to keep and refine all scrap metals.
• Our off-site jewelers will be required to purchase and maintain their own bench and tools. Tools and materials costs will not be refunded. The contractor is responsible for purchasing their own bench equipment such as solder, flux, gas, and any flex-shaft tools including polishing and sanding mandrels. We will supply the castings, findings, gold wire for resizing, and all diamonds and gemstones.
• Shipping costs to and from the off-site jeweler will be at the expense of Melanie Casey Jewelry.
• Our off-site jewelers must be located in the continental USA.
• This role will require a commitment that is equivalent to a full-time job. Our contractor does have a manager and is treated as part of our team. This is not a part-time commitment that can be accomplished on weekends.
  

Requirements to Apply:

• Must have professional experience working in fine jewelry.
• Degree or completed certificate in metalsmithing is required.
• Candidates must be located in the USA, with access to a computer and dependable WiFi. 
• Candidates must be able to ship and receive fine jewelry deliveries.
• Must have a bench with a flex shaft and torch in your studio.
• Self-driven and organized.
• Able to meet deadlines.
• Must have a long-term commitment to this position.
• Background checks and reference calls will be completed prior to acceptance for this position.
• We do require candidates to pass a bench test to demonstrate proficiency in the listed required skills. To secure the position, candidates must ace all three rounds of bench testing and demonstrate excellent communication skills throughout the hiring process. This will be conducted through the mail.

Due to the limitations of training off-site staff, all applicants must be able to work independently and without oversight. If you are looking for a more robust opportunity with lots of training in things like stone setting, please apply to our full-time Bench Jeweler role in our Massachusetts-based manufacturing facility!

When applying, include the following:

1. Resumé

2. Portfolio: This must include photos or links to recent work you personally executed and an explanation of what work you did for each example. (If photos are not provided, we will not consider your application.)

3. Cover Letter: Tell us about your work experience, skillset, and why you would make a great member of our off-site jeweler team!

Applications that are missing any of these three elements will not be considered. 

We ask that you do not reach out via phone calls or messages over social media, as they will not be received by the proper department.

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 At Melanie Casey Jewelry, we value…

…integrity. We don't take shortcuts and we don't compromise. We uphold high standards and reliably make decisions that are in support of our standards.

…caretaking. “What will benefit our client most?” is the first question we ask when we make decisions. Extraordinary customer care is our first and most impactful priority, and we likewise care for our own team members with connectedness and joy.

…intentionality. Our designs are created intentionally, with every prong and accent diamond serving a purpose. Similarly, our interactions with each other and with our clients are done with intention, never haphazardly. 

…flexibility. The only constant is change. We are consistently flexible, pivot regularly, and hold "the way it's always been done" in contempt.

…innovation. Historical limitations placed on design, execution, and processes are obsolete. We never stop innovating and we seek new ways of doing things because creativity is not limited to design.

…accountability. We own our choices and actions, and take responsibility for the outcomes we produce without blaming external circumstances or other people.

…collaboration. We work together to find the best solutions.  We are open minded and ask questions, and we rely on combined knowledge to produce the best results.

…improvement. We are never satisfied with the status quo. We seek out new technologies and systems to improve efficiency and client experience.

…growth. Stagnation is not an option and we operate with a growth mindset in all we do. We provide an environment of professional development for our team and work to increase our presence in the fine jewelry industry.