We're Hiring

We are currently accepting applications for the following positions:

  

JOB TITLE:   Senior Manufacturing Support Manager

DEPARTMENT:  Commercial

  This is a full time, onsite role in our beautiful Andover, MA jewelry manufacturing studio. The Senior Manufacturing Support Manager is accountable and responsible for managing and coordinating all aspects supporting the production schedule of our studio. Benefits available to full-time employees include an employee discount, paid vacation, health insurance, and a retirement plan with matching. Our Senior Support Manager will manage the CAD Modeling, Inventory, and Quality teams at Melanie Casey Fine Jewelry. Direct reports include the Supervisors/Assistant Managers of each team.

Specific Job Duties/Responsibilities:

  • Overall management of the manufacturing support teams - Quality Inspection, CAD Modeling, Inventory, and our Facilities Coordinator.
  • Coordinate keyholders to keep the building open for extended business hours.
  • Consulting on cross-departmental issues to ensure timely delivery of finished goods to our fulfilment team, for on-time shipment to our customers.
  • Create and build reports and systems to track orders through the manufacturing process.
  • Provide high level support to the leadership team by translating company goals to your department.
  • Analyze current processes, workflows, and systems, and make recommendations for improvement.
  • Create reports and make data-driven recommendations to the leadership team.
  • Ensure all manufacturing decisions are client-focused.

Required Qualifications/Skills:

A successful candidate will have

  • Managed several small teams or a department with complex workflows and reporting needs.
  • A passion for jewelry and an appreciation of craftsmanship.
  • Comfort with a myriad of responsibilities, from management of remote team members to coaching employee performance
  • The ability to research and bring solutions to operational issues in manufacturing
  • Confidently navigated difficult decisions and communicate the rationale
  • Managed departmental budgets
  • Extreme attention to detail and ability to prioritize competing initiatives
  • The ability to adhere to schedules and meet deadlines as directed
  • The ability to work in a fast-pace, ever-changing environment
  • Serious about work quality, but otherwise easy-going (we like to have fun here!)
  • The ability to receive direct feedback in a positive manner

To apply, please submit a cover letter and resume via email (use your name and "Senior Manufacturing Support Manager" for the email subject) to jobs@melaniecasey.com.

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JOB TITLE:   Jewelry Production Coordinator

DEPARTMENT:  Commercial

  This is a full time on site position located in our Andover, MA studio. Hours are 8am-4 pm OR 9am-5pmEST. Pay is commensurate with experience. Outstanding benefits package is available to full-time employees including an employee discount, paid vacation, health insurance, and a retirement plan with matching. Our culture and environment will provide an outstanding opportunity to begin a long term career with a premier employer. Ask us about our No Thank You Day and other forced fun!

Specific Job Duties/Responsibilities:

  • Coordinate and providing tracking from customer orders to shipping for the Melanie Casey Fine Jewelry line
  • Develop and maintain meeting notes and reporting for production meetings (ex AAR)
  • Schedule and facilitate meetings related to the Production Department
  • Conduct quality control by inspecting finished jewelry to ensure it meets company quality benchmarks
  • Track products through production to ensure timely completion
  • Communicate on daily intake and escalate accordingly
  • Miscellaneous paperwork and filing related to production
  • Repair intake
  • Additional ad hoc duties, as needed
  • collect and compile manufacturing data

Required Qualifications/Skills:

  • Prior experience with jewelry a plus but not required
  • Meticulous attention to detail
  • Superior facilitation and written communication skills
  • Excellent customer service skills
  • Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
  • Enthusiastic and dedicated
  • Ability to function collaboratively as part of a fast-paced, customer-oriented team
  • Professional in communications, appearance, relationships and responsiveness
  • Self-starter with the ability to perform with little or no direct supervision
  • Some college or certification required; preferred Bachelor’s Degree

To apply, please submit a cover letter and resume via email (use your name and "Jewelry Production Coordinator" for the email subject) to jobs@melaniecasey.com.

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JOB TITLE:  Graphic Designer

DEPARTMENT:  Marketing

REPORTS TO:  Creative Manager

EFFECTIVE DATE:  November 2021

This is a full time remote position located within the US, with general hours of 9am to 5pm, EST.  Occasionally business needs will dictate additional hours. We are looking for a Graphic Designer to create engaging and on-brand graphics for a variety of media. Pay is commensurate with experience. Benefits available to full-time employees include an employee discount, paid time off, health, dental and disability insurance, and a retirement plan with matching.

Specific Job Duties/Responsibilities:

  • Use digital illustration, photo editing software, and layout software to design visual assets for multiple mediums such as web, digital, mobile, print, email, etc.
  • Create visual elements such as web page layouts, logos, icons, original images, digital marketing ads, and illustrations to help deliver the company’s brand message
  • Design layouts, including selection of colors, images, and typefaces
  • Ensure projects are completed with high quality and on schedule
  • Prioritize and manage multiple projects within design specifications 
  • Perform retouching and manipulation of images
  • Present design concepts to our Creative Manager and Sr Manager of Marketing
  • Incorporate changes recommended superiors into final designs
  • Review designs for errors before submitting for approval

Required Qualifications/Skills:

  • Bachelor's degree in graphic arts, design, communications, or related field
  • 3+ years of experience in graphic design
  • Knowledge of layouts, graphic fundamentals, typography, print, and web
  • Familiarity with HTML and CSS preferred
  • Knowledge of Adobe PhotoShop, Illustrator, Sketch, InDesign, and other graphic design software
  • Compelling portfolio of work over a wide range of creative projects
  • Strong analytical skills
  • Excellent eye for detail

To apply, please submit a cover letter and resume via email (use your name and "Graphic Designer" for the email subject) to jobs@melaniecasey.com.

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JOB TITLE:  Asset Coordinator

DEPARTMENT:  Marketing

REPORTS TO:  Creative Manager

EFFECTIVE DATE:  November 2021

This is a full time remote position.  Pay is commensurate with experience, with an expected range of $18-19/hour.  Benefits available to full-time employees include an employee discount, paid vacation, health insurance, and a retirement plan with matching. 

Specific Job Duties/Responsibilities:

  • Organize digital creative assets such as photos, graphic designs, and brand assets within our DAM system
  • Crop and resize photography for various channels
  • Name, tag, and optimize assets with correct tagging and metadata
  • Create asset portals for specific marketing campaigns and initiatives
  • Identify duplicate and/or missing assets in reference to company needs
  • Build and maintain an effective archiving system for all manner of assets
  • Serve as administrative support to the team, as needed
  • Coordinate with our creative team to brainstorm new ideas for content creation

Required Qualifications/Skills:

  • 1+ years of catalog management and/or graphic/photography experience
  • Strong digital organization and planning skills required
  • Experience editing with Lightroom a plus, but not required
  • Strong and effective written and verbal communication skills.
  • Ability to manage processes and meet deadlines.
  • Self-motivated, timely, reliable, and responsive to time-urgent matters.
  • Strong working knowledge of Digital Asset Management systems, such as Canto
  • Experience working from a remote home office preferred
  • Knowledge of jewelry preferred, but not required

To apply, please submit a cover letter and resume via email (use your name and "Asset Coordinator" for the email subject) to jobs@melaniecasey.com.

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JOB TITLE:   Customer Care Specialist

DEPARTMENT:  Commercial

  This is a full time, remote role. Hours of employment are flexible but must include Saturday and Sunday coverage. Pay is commensurate with experience, with an expected range of $20.00 per hour. Benefits available to full-time employees include an employee discount, paid vacation, health insurance, and a retirement plan with matching. Our Customer Experience Liaison will focus on providing a high level of customer service to ensure client satisfaction at Melanie Casey Fine Jewelry.

Specific Job Duties/Responsibilities:

  • Assist with diamond- and gemstone-specific client inquiries via email, chat, and phone, and backup support of general customer care needs.
  • Process customer care requests for repairs and resizing with the bench jewelers and communicate with clients about their repair work.
  • Provide clients with the best possible experience with the company through effective communication, timely responses, and an upbeat attitude.
  • Operate the Live Chat feature of the website, providing immediate assistance to clients.
  • Work with the Production Coordinator on changes to the order, client order timelines, status updates and rush requests.
  • Work collaboratively with the rest of the MC team to establish and accomplish company goals.
  • Collect analytical data for leadership team
  • Ensure decisions that are client-focused.

Job requirements

A successful candidate will have:

  • Customer service experience
  • Experience with virtual customer service preferred, particularly phone, chat, and email
  • Tech-savvy with experience in online chat and batch email platforms
  • GIA or other certifications in diamond and gemstone knowledge is a plus
  • Creative approach with extreme attention to detail
  • The ability to adhere to schedules and meet deadlines as directed
  • The ability to work in a fast-pace environment
  • Serious about work quality, but otherwise relaxed and easy-going (we like to have fun here!)
  • The ability to receive direct feedback in a positive manner

Required Qualifications/Skills:

  • Ability to work a flexible schedule including weekends
  • Strong organizational skills and ability to multitask
  • Problem-solving and decision making skills
  • Strong interpersonal skills
  • Excellent organizational abilities
  • Proven knowledge of performance evaluation metrics in a business setting
  • Demonstrated success innovating solutions to increase productivity and profitability.
  • Strong spreadsheet skills
  • Experience with virtual team members and communications, and comfort with an offsite manager.
  • The ability to match the established company writing voice with clarity, friendliness, and professionalism.
  • Impeccable grammar and spelling.

To apply, please submit a cover letter and resume via email (use your name and "Customer Experience Liaison" for the email subject) to jobs@melaniecasey.com.

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Master Bench Jeweler - Off-Site Team

Join our talented team of bench jewelers from anywhere in the USA! After years of receiving messages from talented jewelers from across the country who wished they could apply for our open positions but were unable to relocate, we finally have an answer. We are hiring a team of off-site jewelers to work for us from home! 

Jewelers who accept this position will need to be comfortable communicating via email, with limited training and oversight. Ideal candidates require a careful, measured attention to detail, as each piece must pass our rigorous inspection process. Offsite jewelers must operate under minimal supervision and be capable of self-critiquing their own work with an inspector’s eye. 

Our offsite jewelers enjoy the following perks: 

  • Set your own schedule 
  • As an independent contractor, you get to be your own boss
  • Have your questions answered by our fabulous onsite team who are dedicated to excellence in jewelry making, team work, and communication
  • Keep the gold scrap from working on our product
  • Upon completion of our onboarding period, you will be eligible for a significant quality bonus. 

Your responsibilities:

  • Must be able to execute all products in our line. Our full product line can be found at www.melaniecasey.com.
  • Must have the ability to bring a raw casting through to the final perfect product, ready to deliver to our clients. This process includes cast cleaning, sizing, stone setting, polishing, and quality checks.
  • Setting: we use the Leica A60 microscope in our shop and recommend candidates use a bench microscope outfit in their shop
  • Ring sizing: exact “spot-on” sizing up and down of our delicate 1.2mm ring bands
  • Polishing: carefully executing a bright mirror finish without reducing the metal or prong material on our delicate pieces
  • Earring post assembly that is centered and straight
  • Stone setting: prong-set round and fancy cuts, and a lot of small melee prong setting. All stones must be tight, straight, and without any shifting whatsoever. Please note that many of our designs feature two prong settings which are particularly unforgiving to set.  
  • Ability to be extremely critical of your work and able to perform self-quality checks.
  • Excellent written communication skills are required for this role. You must be able to communicate with our in-house team regarding quality, questions, and anything that needs further attention on every work order.
  • Use our Specifications sheets to achieve optimal results.
  • A willingness to learn the Melanie Casey way of doing things so that we can achieve consistent results across all of our jewelers.
  • Access to a laser welder is a plus, but not a requirement.
  • This role will not be required to cast, hand-fabricate from sheet, or design. This role will exclusively make finished jewelry from a casting.
  • The candidate should be an exacting quality-focused jeweler who has mastered working in gold and advanced stone setting. This person should be capable of learning how to produce our entire product line with minimal instruction.

The Details:

  • This is an independent contractor position. Benefits will not be offered and you will receive a 1099.
  • Pay is based on a piece-rate with access to a regular and significant quality bonus after the completion of our bootcamp period. 
  • During our onboarding period, we will work closely with our jewelers to provide frequent, detailed, and specific feedback on finished work.
  • We work exclusively in 14k gold and 950 platinum. As part of compensation, this team member will be able to keep and refine all scrap metals.
  • Our off-site jewelers will be required to purchase and maintain their own bench and tools. Tools and materials costs will not be refunded. The contractor is responsible for purchasing their own bench equipment such as solder, flux, gas, and any flex-shaft tools including polishing and sanding mandrels. We will supply the castings, findings, gold wire for resizing, and all diamonds and gemstones.
  • Shipping costs to and from the off-site jeweler will be at the expense of Melanie Casey Jewelry.
  • Our off-site jewelers must be located in the continental USA.
  • This role will require a commitment that is equivalent to a full-time job. Our contractor does have a manager and is treated as part of our team. This is not a part-time commitment that can be accomplished on weekends.

Requirements to Apply:

  • Must have professional experience working in fine jewelry.
  • Degree or completed certificate in metalsmithing is required.
  • Candidates must be located in the USA, with access to a computer and dependable WiFi. 
  • Candidates must be able to ship and receive fine jewelry deliveries.
  • Must have a bench with a flex shaft and torch in your studio.
  • Self-driven and organized.
  • Able to meet deadlines.
  • Must have a long-term commitment to this position.
  • Background checks and reference calls will be completed prior to acceptance for this position.
  • We do require candidates to pass a bench test to demonstrate proficiency in the listed required skills. To secure the position, candidates must ace all three rounds of bench testing and demonstrate excellent communication skills throughout the hiring process. This will be conducted through the mail.

Due to the limitations of training off-site staff, all applicants must be able to work independently and without oversight. If you are looking for a more robust opportunity with lots of training in things like stone setting, please apply to our full-time Bench Jeweler role in our Massachusetts-based manufacturing facility!

When applying, include the following:

1. Resume

2. Portfolio: This must include photos or links to recent work you personally executed and an explanation of what work you did for each example. (If photos are not provided, we will not consider your application.)

3. Cover Letter: Tell us about your work experience, skillset, and why you would make a great member of our off-site jeweler team!

Applications that are missing any of these three elements will not be considered. 

We ask that you do not reach out via phone calls or messages over social media, as they will not be received by the proper department.

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