FAQ - Repair & Resizing Questions
What is Melanie Casey’s return policy?
We will accept returns and exchanges on most pieces. Items must be returned in unworn condition within 14 days of receipt, and all paperwork (including the GIA certificate, if applicable) must be included. All returns will incur a 10% restocking fee. If you want to exchange your piece, we’ll apply the full amount of your original purchase to a new purchase of equal or greater value.
After 14 days, all sales are final.
I accidentally damaged my jewelry! What do I do?
Don’t worry. We’ll take care of you! We’re happy to repair any piece you purchased from our collection, and we stand by our work.
We’re proud to provide our limited lifetime warranty for all of our pieces. So rest easy—Whenever your piece needs servicing, know that we’ll handle it with genuine care for as long as you own it. For more details, please visit our Repairs page. Or get started right away by filling out our repair request form.
(By the way... You can even send your jewelry in to us for a FREE thorough cleaning and inspection, so you can always showoff that shimmer and sparkle you love!)
The ring I ordered doesn’t fit. Can you resize it?
Yes, absolutely. We offer one free resize for your ring within the first 30 days after you receive it. After that time period, we charge a nominal fee for resizing. You can find out more here.
Email us at firstname.lastname@example.org if you have any additional questions.