FAQ - Repair & Resizing Questions
What is Melanie Casey’s return policy?
We will accept returns and exchanges on most pieces. Items must be returned in unworn condition within 14 days of receipt, and all paperwork (including the GIA certificate, if applicable) must be included. All returns will incur a 10% restocking fee. If you want to exchange your piece, we’ll apply the full amount of your original purchase to a new purchase of equal or greater value.
After 14 days, all sales are final.
I accidentally damaged my jewelry! What do I do?
Don’t worry. We’ll take care of you! We’re happy to repair any piece you purchased from our collection, and we stand by our work.
We’re proud to provide our limited lifetime warranty for all of our pieces. So rest easy—Whenever your piece needs servicing, know that we’ll handle it with genuine care for as long as you own it. For more details, please visit our Repairs page. Or get started right away by filling out our repair request form.
(By the way... You can even send your jewelry in to us for a FREE thorough cleaning and inspection, so you can always showoff that shimmer and sparkle you love!)
The ring I ordered doesn’t fit. Can you resize it?
Yes, absolutely. As long as it’s a Melanie Casey piece (that is not an eternity band version of one of our designs) we will resize it for free.
If you chose the “Eternity Band” style option for your ring, resizing incurs a $100 fee (as opposed to our standard complimentary service). But we’ll automatically send you a Perfect Fit Ring Sizer for free so that we can all know exactly what you need. (You will be required to email us to confirm your ring size before we can begin production on your piece.)
You can find more information about returns, resizing, and repairs here.
Email us at email@example.com if you have any additional questions.