Your Melanie Casey ring doesn’t fit perfectly? We’re here to take care of you.
You’ve come to the right place if you need to resize your ring for the first time. (If you received your ring over 30 days ago, go here.) But first...
Have you used one of our sizers to determine the correct size you need? If not, please use our free Plastic Ring Sizer and/or our Perfect Fit Ring Sizer before you submit this resizing request to avoid having to do it all over again. (Be aware that each subsequent resizing compromises the integrity of the piece.)
The initial resizing service is free! You just pay for shipping—you send the ring to us, and the $10.50 you’ll see at checkout covers the return shipping. (Click the Mailing Instructions tab below for details.)
Our current timeline for resizing requests is 10 to 12 weeks from the time we receive your ring.
Step 1: Email Us
Start by emailing us at questions@melaniecasey.com to let us know you plan on shipping us your package so we can plan accordingly.
Step 2: Prepare for Shipping
Get a good box and some cushioning material, or a padded mailer. Put your item in there and make sure it can safely withstand all the travel.
Step 3: Write the To and From
Write our address on the package:
Melanie Casey
Client Services
18 Red Spring Road, Suite 102
Andover, MA 01810
And please be sure to indicate your name (and order number, if applicable) clearly somewhere on or in the package. You will not receive a shipping label from us.
Step 4: Send it Through Your Preferred Shipper
There are three very important things you need to do at the mail courier’s office before you say bon voyage:
- Require the addressee’s signature for the delivery.
- Fully insure your package so that it matches the full value of your ring.
- Get a tracking number for your package.
