Help - Shipping and Packaging

Shipping

We offer free domestic (US) shipping on all orders over $50. International clients are responsible for shipping costs and customs charges (see below).

• Domestic Orders (in the US)

• Please be aware that an adult signature (21+) will be required upon delivery of your package if your total is over $50.  In order to avoid any rerouting fees, please ensure you provide a shipping address where an adult will be present to sign for your package. Some of our customers choose to ship to their business address since they know that they, or another adult, will be present to sign for delivery. Purchases less than $50, including ring sizer purchases, do not require a signature for delivery.

  All domestic orders are shipped UPS or USPS and are fully insured, door to door.

  Should you need to reroute your UPS package or have it held for pickup at the nearest sorting facility, please contact us right away at orders@melaniecasey.com.   Due to insurance restrictions, we at Melanie Casey will submit any delivery change request on your behalf to UPS.  Note that you will need the tracking number along with a government-issued photo ID to collect your package from the sorting facility.

  We will *not* ship to a hotel or to a non-permanent address.

  To domestic buyers (within the U.S.):  If your package is returned to us because you were not available to take delivery, you will receive a refund for your order LESS the shipping fee and LESS the 30% restocking fee for the item(s) you ordered.  Please contact us if you need to change your delivery address.

• International Orders (outside the US)

• We ship to a limited number of countries. Please email us at orders@melaniecasey.com for further information. Due to new customs regulations, we are no longer accepting orders to Switzerland.

  All international packages are fully insured, door to door.

  Many countries require VAT/import fees at customs before delivery can be completed. The buyer is solely responsible for payment of these customs fees.  These orders will be shipped FedEx International, and customs and broker fees will be the client's responsibility upon delivery. Your customs office should be able to estimate these charges for you.
  
  Please verify the accuracy of your shipping address. If your package is undeliverable because of an incorrect address,  because you were not able to be contacted at the time of delivery, or because you do not pay the customs fee, it will be returned to us automatically. You will then receive a refund for your order LESS the shipping fee, LESS the import/customs fee, and LESS the restocking fee for the item(s) you purchased.

• We will *not* ship to a hotel or to a non-permanent address.

Packaging

• Your Melanie Casey jewelry will be packaged securely for shipment.

  A receipt will be included which references your order number and some order details, however, no pricing will be indicated.

  Your jewelry will come gift-ready in a jewelry box or pouch, depending on the piece.