Are your stones ethically sourced?
Yes. 100% yes. We are perfectionists when it comes to the quality of our jewelry, and that starts with our sourcing. We work with suppliers who abide by the Kimberley Process, so we only work with conflict-free materials. Rest assured—we would never work with or sell a conflict diamond or gemstone. We’re fully committed to caring for the environment, maintaining high ethical standards, practicing sustainable sourcing methods, and using recycled gold.
What are your store hours?
Our jewelers work at our studio here in Andover, Massachusetts, but we don’t have a traditional, brick-and-mortar storefront. So, we don’t have regular store hours, and our studio is not currently open to the public.The good news is, we are currently in the process of building a separate showroom. But the bad news is, due to the COVID-19 crisis, construction has slowed. We hope to have availability for appointments in the future.
Do you make custom designs?
No, we specialize in handcrafting a wide variety of unique and made-to-order pieces that tell stories with gemstones and gold. While we don’t make entirely “custom” designs or make stone substitutions, you can often upgrade the size of your diamond. Talk to one of our client liaisons about diamond upgrades and our made-to-order design approach.
Check out our Loose Stones Collection to spark ideas!
Can you customize one of your existing designs?
No, creating unique, fully completed pieces that express the Melanie Casey touch of artistry is our specialty. That said, we don’t customize our existing designs or make stone substitutions.
But keep in mind—most of the time you can upgrade the size of your diamond to make an even bigger statement!
I found a design I like, but I want a bigger focal stone. Can you upgrade it?
We would love to talk with you about that! For engagement ring designs, the answer will almost always be “Yes!”
Send us an email at email@example.com to start that conversation.
Do you work with moissanite or lab-grown diamonds?
We do not work with moissanite, but we do work with lab-grown diamonds for certain engagement rings (that are 0.5ct. or greater), upon request. Applicable pieces will have a note about lab-grown diamond availability in the “Details” tab on their listing page, and certain diamond cuts can have varied availability.
We are perfectionists when it comes to the quality of your jewelry. And that includes our commitment to care for the environment, maintain high ethical standards, practice sustainable sourcing methods, and use recycled gold. Learn more about our sourcing here. And feel free to talk with one of our Customer Care Specialists if you’re interested in using a lab-grown diamond for your piece.
I have an heirloom stone. Can you use it in your setting?
Yes, sometimes. We reset round and oval diamonds that are GIA certified and only into one of our Unveiled ring designs. Connect with one of our client liaisons for a quote and more information about our specific policies.
Can I purchase just the setting without the center stone?
No, quality is our top priority, and that’s why we present completed pieces, from our hands to yours. Melanie Casey hand-selects each stone to ensure that her high standards for color, clarity, and overall beauty are met. And each piece is set by our expert jewelers.
I loved a one-of-a-kind or limited-edition piece, but it sold already. Can you make me another one?
We are so sorry that happened! When those pieces sell, they’re (almost always) out of stock, but there’s a chance that we happen to have the stone you need. Start by asking one of our client liaisons about the piece you were interested in. It really depends on the availability of the stones.
We love dreaming up new designs, and our collections are ever-changing. So be sure to check our New Arrivals Collection to find the pieces that are fresh from the jewelers’ bench.
Can I try on a piece virtually?
What if I don't know my ring size?
No problem! We can help. You can order two types of sizers from us.
I have my eye on a limited-edition piece, and don’t know my ring size. What if it sells out before I find out my size?
Don’t worry—You can purchase your ring now and select "Mail me a sizer" in the size drop-down menu. That tells our team to hold off on the sizing until you’ve had a chance to try out the sizer.
I don’t live in the US. Can I use a size conversion chart online to find my US ring size?
We don’t recommend it. Sizing varies from jeweler to jeweler. Instead, use one of our sizers to avoid having to send your ring back for resizing.
Can you ship my purchase in an unmarked package to keep it a surprise?
We love surprises! Due to insurance restrictions, we have to include “Melanie Casey” as the return address.
Looking for a workaround? Consider sending it to your workplace or a friend’s house. As long as an adult is present to sign for your package, we can ship it to any permanent address.
I can’t be there to sign for my package. What should I do?
No problem. Just shoot us an email at firstname.lastname@example.org, and our shipping coordinator can help you redirect your package or have the nearest UPS sorting facility hold it for you. (Important Note: Due to insurance restrictions, we have to handle the redirecting and communicating with UPS for you.)
What is Melanie Casey’s return policy?
We will accept returns and exchanges on most pieces. Items must be returned in unworn condition within 14 days of receipt, and all paperwork (including the GIA certificate, if applicable) must be included. All returns will incur a 10% restocking fee. If you want to exchange your piece, we’ll apply the full amount of your original purchase to a new purchase of equal or greater value.
After 14 days, all sales are final.
For more details, please visit our Returns, Resizing, & Repairs page.
I accidentally damaged my jewelry! What do I do?
Don’t worry. We’ll take care of you! We’re happy to repair any piece you purchased from our collection, and we stand by our work.
We’re proud to provide our limited lifetime warranty for all of our pieces. So rest easy—Whenever your piece needs servicing, know that we’ll handle it with genuine care for as long as you own it. For more details, please visit our Repairs page. Or get started right away by filling out our repair request form.
(By the way... You can even send your jewelry in to us for a FREE thorough cleaning and inspection, so you can always showoff that shimmer and sparkle you love!)