Contact Us

Need help?

We’re here for you every step of the way.

Call, Text or use our chat feature Monday through Friday, 9am to 6pm (EST), or email us any time.

Text is for US Based clients only. Charges may apply.

Thanks for reaching out to us! Be sure to check your email spam folder if you haven’t received a timely response. If you haven’t heard from us within 48 hours, feel free to email us again or use our chat feature.

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Open Showroom

We will be hosting Open Showroom days throughout the month. This is a chance for you to come to our studio without an appointment to try on some of your favorite designs and purchase in-stock pieces. If you would prefer a dedicated customer care specialist to sit down with you to assist in your selection, please make an appointment. But if you'd like to browse engagement rings and fine jewelry from our in stock collections, an Open Showroom is a great option! Find our upcoming open showroom dates and hours here:

• May
  • Wednesday, May 27: 12pm-6:30pm ET
  • Friday, May 29: 9am-3pm ET
• June
  • Wednesday, June 3: 12pm-6:30pm ET
  • Friday, June 5: 9am-3pm ET
  • Wednesday, June 10: 12pm-6:30pm ET
  • Friday, June 12: 9am-3pm ET
  • Wednesday, June 17: Open showroom will be closed this day.
  • Friday, June 19: Open showroom will be closed this day.
  • Wednesday, June 24: 12pm-6:30pm ET
  • Friday, June 26: 9am-3pm ET
• July
  • Wednesday, July 1: 12pm-6:30pm ET
  • Friday, July 3: Open showroom will be closed this day.
  • Wednesday, July 8: 12pm-6:30pm ET
  • Friday, July 10: 9am-3pm ET
  • Wednesday, July 15: 12pm-6:30pm ET
  • Friday, July 17: 9am-3pm ET
  • Wednesday, July 22: 12pm-6:30pm ET
  • Friday, July 24: 9am-3pm ET
  • Wednesday, July 29: Open showroom will be closed this day.
  • Friday, July 31: 9am-3pm ET

*Please note: we will be closed in observance of Memorial Day, Monday, May 25th and Fourth of July, Friday, July 3rd.

Please Note: We offer a limited number of in-person appointments each week. Please get in touch with our customer care team at questions@melaniecasey.com for availability.

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Need a repair or resize?

Go here for repairs, and go here for resizing. (We love surprises, but please don’t send your fine jewelry to us without filling out the proper form and giving us a heads up.) Here’s our address:

Melanie Casey
Client Services
18 Red Spring Road, Suite 102
Andover, MA 01810