All of our pieces require 1-2 weeks for production time, to allow for sizing, polishing, and making sure your jewelry is perfect! If you have a specific deadline you need to meet, please contact us so we can do our best to make it happen!
The buyer is responsible for shipping costs to and from our studio.
- Domestic Orders (in the US)
- An adult (21+) signature will be required upon delivery.
- All melaniecasey.com orders are shipped UPS and FedEx
- Contact us to reroute your package or hold for pickup. Due to insurance restrictions, we at Melanie Casey will submit these requests on your behalf with UPS and FedEx.
- International Orders (outside the US)
- We ship orders valued under 400usd with USPS First Class International (2-5 weeks)
- FedEx Priority International (approximately 5-7 business days) is used for all other international shipments.
- International packages are fully insured.
- Many countries require VAT/import fees at customs before delivery can be completed. The buyer is solely responsible for these fees, which will be collected at checkout for orders under 3,000usd.
- All orders under 3,000usd will have the customs fees charged and brokers assigned at checkout. We will complete the customs transaction on your behalf. This ensures that the package gets to you quickly and without any extra paperwork on your part.
- Any orders over 3,000USD will be shipped with FedEx International, and customs and broker fees will be the client's responsibility upon delivery. Your customs office might be able to predict these charges for you.
- We will *not* ship to a hotel or to a non-permanent address.
We will accept returns on most pieces (see below for exceptions). Items must be returned within 30 days of receipt. After 30 days, all sales are final. Since our designs are crafted by hand, all returns will incur a 30% restocking fee. Please contact us prior to sending your jewelry back, so we can be sure it arrives safely. Clients are responsible for return shipping costs, and we highly recommend that you insure your package - we are not responsible for items lost in the mail.
All customized jewelry (including custom Mini Cluster rings) are final sale. We will not accept returns on any customized piece.
If you purchased your jewelry at a Melanie Casey authorized dealer, you must return it to that location.
We do not accept exchanges for any piece. You may return your item within 30 days to receive a refund less the 30% restocking fee.