Your Melanie Casey ring doesn’t fit perfectly? You’ve come to the right place! Our rings can safely be resized (only by our expert jewelers) within 3 sizes of its original size. So, if you ordered a size 7 ring and it doesn’t fit, we can resize it down to a size 4 or up to a size 10 safely. Resizes outside of that window require a new setting to be made in order to protect the structural integrity of the piece. Please reach out to our customer care team to request a quote for this service.
(*Note: Our current timeline for resizing requests is 8-10 weeks from the time we receive your ring. Please note that any necessary additional repairs may extend this timeline.)
We recommend confirming your ring size first so we can avoid additional resizes. Each resizing compromises the integrity of your piece. Click here to order our Perfect Fit Ring Sizer Kit.
Our resizing service is free. Just pay for shipping—you send the ring to us, and the $10.50 you’ll see at checkout covers the return shipping. (Click the Mailing Instructions tab below for details.)
And as an added bonus, we’ll complete a full inspection of your piece while it’s in our care. If we need to repair anything that goes beyond ordinary normal wear and tear, we’ll contact you with the details.
To read more about the process, see the Resize section here.
Step 1: Email Us
Start by emailing us at questions@melaniecasey.com to let us know you plan on shipping us your package so we can plan accordingly.
Step 2: Prepare for Shipping
Get a good box and some cushioning material, or a padded mailer. Put your item in there and make sure it can safely withstand all the travel.
Step 3: Write the To and From
Write our address on the package:
Melanie Casey
Client Services
18 Red Spring Road, Suite 102
Andover, MA 01810
And please be sure to indicate your name (and order number, if applicable) clearly somewhere on or in the package. You will not receive a shipping label from us.
Step 4: Send it Through Your Preferred Shipper
There are three very important things you need to do at the mail courier’s office before you say bon voyage:
- Require the addressee’s signature for the delivery.
- Fully insure your package so that it matches the full value of your ring.
- Get a tracking number for your package.
Note for International Clients: You are responsible for all shipping fees, including any and all customs charges that may apply. Many countries claim not to charge for this kind of service. However, if they charge you anyway, you are still responsible to pay those fees. Please read our Shipping and Packaging information for complete details.
When you are ready to send your piece to us, please email questions@melaniecasey.com so we can provide you with US customs-required documentation. Please see our Mailing Instructions for packing and shipping details.
Get your jewelry now. Make easy flexible payments over time. How?
We’ve partnered up with Bread, an independent financing company. Learn More.
At checkout, select “Bread” as your payment option, and it’ll take you through the application process.
Once that goes through and you place your order using Bread, we’ll start the processing and ship your jewelry when it's ready.
Bread handles your payments from there. You’ll work directly with them to make your monthly payments.
NOTE: Bread is available for U.S. clients only.
We’ve partnered up with Bread, an independent financing company. Learn More.
At checkout, select “Bread” as your payment option, and it’ll take you through the application process.
Once that goes through and you place your order using Bread, we’ll start the processing and ship your jewelry when it's ready.
Bread handles your payments from there. You’ll work directly with them to make your monthly payments.
NOTE: Bread is available for U.S. clients only.