Policy

Policy List

Return and Exchange Information
Order Information
Upgrade Options
Additional Services
Additional Policies

 

Return and Exchange Information

Items under $1500 (not altered nor upgraded)

Return: 15% restocking fee
Exchange: No exchange fee, must be within 30 days of delivery
Repair: No fee for 3 years
Resize: No fee, excluding eternity bands

Rings under $1500 with upgrades or alterations

Return: 30% restocking fee
Exchange: 30% exchange fee, must be within 30 days of delivery
Repair: No fee for 3 years
Resize: No fee, excluding eternity bands
Others: Additional fees apply for alterations and upgrades

Eternity Bands

Return: 30% restocking fee
Exchange: 30% exchange fee, must be within 30 days of delivery
Repair: No fee for 3 years
Resize: 30% resizing fee

Items over $1500 (not altered nor upgraded)

Return: 30% restocking fee, if requested by original buyer only
Exchange: 30% exchange fee, +store credit for remaining balance, must be within 30 days of delivery
Repair: No fee for 3 years
Resize: No fee, excluding eternity bands

Items over $1500 with upgrades or alterations

Return: Final Sale (no returns)
Exchange: Final Sale (no exchanges)
Repair: No fee for 3 years
Resize: No fee
Others: Additional fees apply for alterations and upgrades

Items purchased at Melanie Casey authorized dealers

Return: Must be returned to original purchase location
Exchange: No exchanges
Repair: No fee for 3 years
Resize: $30 resizing fee

  • Shipping will not be refunded for returns nor exchanges.
  • Shipping costs are the responsibility of the buyer for any returns, exchanges, or services.
  • All original packaging and paperwork is required for returns or exchanges. Otherwise, surcharges will apply.
  • No warranty is available on center stones with a replacement value over $500. If you plan to privately insure your ring, an appraisal can be requested at the time of purchase for no additional fee.
  • To international buyers (outside of the US): If your package is returned to us because you either were not able to be contacted at the time of delivery, or if you refuse to pay your country's import fees, you will receive a refund for your order LESS the shipping fee, LESS the import fee (if we were charged for it), and LESS the restocking fee for the item(s) you ordered.
  • To domestic buyers (within the US): If your package is returned to us because you were not able to be contacted at the time of delivery, you will receive a refund for your order LESS the shipping fee and LESS the restocking fee for the item(s) you ordered.

 

Order Information

Payment

We require payment in full before production can begin, and before jewelry can be shipped.

  • Accepted forms of payment on melaniecasey.com: All major credit cards, as well as PayPal
  • We do not accept wire transfers nor personal checks.

Flexible Payments Over Time

We are excited to be working with an independent financing company, Bread, to bring you a flexible payment option to pay over time.  We've read all the fine print and found that Bread is very straightforward with great customer service and clear policies, and that's why we decided to work with them.  Put simply, Bread allows clients to pay for their jewelry slowly over time instead of all at once.  Interest will be charged, and late fees will apply.  Your loan can be paid back early without penalty. 

At checkout, select Bread as your payment option, and you will be brought through the application process. Once you place your order using Bread, we will process your order and ship your jewelry without delay!  Then, you will work directly with Bread to make monthly payments.  

 

Production Time

Please refer to our published production times here for an accurate turnaround time estimate.  RUSH orders are completed faster than our typical turnaround, but must be approved ahead of placing your order. If you need a RUSH order, email us before you place the order, please!

 

Metal & Finish Options

We work in solid 14k gold.

  • Most items in the collection are available in either 14k white, yellow, or rose gold.
  • Some select items are only available in one metal color.
  • Most items can be made with either a bright shiny polish or a brushed matte finish.

Sizing Options

We offer two great sizing tools that we highly recommend using before we make your jewelry.

  • Free plastic sizer - A plastic US sizing belt that is great for finding your general measurement. This is ideal for all clients. Request a free sizer here.
  • Perfect Fit sizer – A sterling silver sizer that is our highly recommended tool to best ensure that your jewelry will fit perfectly on the first try. Order your Perfect Fit sizer here.
    • Perfect Fit sizers can be returned to us to recycle, and we’ll refund you for the value of your sizer(s) – less shipping.

Packaging

  • Your Melanie Casey jewelry will be packaged securely for shipment.
  • A receipt will be included in the box for reference to the order number and some order details, however no pricing information is indicated here.
  • Your jewelry will come gift-wrapped in a jewelry box or pouch, depending on the piece.
  • Orders over $100 will receive an official Melanie Casey Certificate of Authenticity.

Shipping

The buyer is responsible for shipping costs to and from our studio.

  • Domestic Orders (in the US)
    • An adult (21+) signature will be required upon delivery.
    • All melaniecasey.com orders are shipped UPS and FedEx
    • Contact us to reroute your package or hold for pickup.  Due to insurance restrictions, we at Melanie Casey will submit these requests on your behalf with UPS and FedEx.
  • International Orders (outside the US)
    • We ship orders valued under 400usd with USPS First Class International (2-5 weeks)
    • FedEx Priority International (approximately 5-7 business days) is used for all other international shipments.
    • International packages are fully insured.
    • Many countries require VAT/import fees at customs before delivery can be completed. The buyer is solely responsible for these fees.
    • Unfortunately, we cannot ship to the following countries at this time.   
    • Argentina, Bangladesh, Belarus, Bolivia, Brazil, Bulgaria, Cape Verde, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Ecuador, Egypt, Guadeloupe, Guatemala, Hungary, India, Indonesia, Israel, Jordan, Kuwait, Liechtenstein, Luxembourg, Madagascar, Malta, Mexico, Martinique, New Caledonia, Nigeria, Panama, Paraguay, Peru, Romania, Slovakia, South Africa, Turkey, Ukraine, Uruguay, Venezuela
    • We will *not* ship to a hotel or to a non-permanent address.

 

Upgrade Options

Diamond Upgrade Options

Many of our diamond rings can be upgraded upon request.  The quality of the diamond can be increased for an additional fee. If you would like a larger diamond in one of our current designs, please contact us for a price quote.  A 5,000usd minimum will apply for upgrade requests that include a larger diamond.

Custom Designs

At this time, we are *not* accepting custom design requests. Sorry! Also, we do not offer engraving services.  Contact us to be added to a waiting list for any out of stock designs that we are planning on restocking, or to add your custom design ideas to our suggestion list.  

 

Additional Services

Resizing/Refinishing/Repair Services

We will always resize, refinish, and repair your Melanie Casey jewelry.

  • We offer a 3 year warranty for your Melanie Casey jewelry. We will service your jewelry for free for up to 3 years of your purchase date. Some exclusions apply.
  • If you have taken your Melanie Casey jewelry to another jeweler for service, this voids our normal warranty.
  • Repair, resizing, and refinishing services are non-transferable. If services are requested by someone other than the original buyer, a fee will apply.
  • No warranty is available on center stones valued over $500.
  • Always contact us right away if your Melanie Casey jewelry becomes damaged.
  • Eternity bands require a 30% resizing fee.
  • We will resize your ring one time, without a service fee. Resize requests must be made within 6 months of order delivery. A resizing fee will apply, if the request falls outside of these parameters.
  • The buyer is responsible for shipping to and from our studio.
  • Repair requests can be submitted online: Jewelry Service Request 

Jewelry Care

To keep your jewelry in great condition, we recommend:

  • Removing all jewelry before being exposed to chemicals of any kind (including cleaning chemicals, lotions, soaps and make up), before swimming, showering, or exercising, before doing outdoor work or gardening, and before heavy lifting.
  • Clean your jewelry regularly using warm water, gentle soap, and a soft toothbrush.
  • Store your jewelry in a soft pouch or padded jewelry box.

Wholesale & Consignment

We do sell wholesale to select worldwide stockists who we believe share our vision and aesthetic. Buyers interested in becoming an authorized retailer are encouraged to apply. Not all applications will be accepted at this time. We do *not* accept consignment or dropship opportunities. Find out more on our Wholesale Information Page

Appraisals

If you plan to privately insure your Melanie Casey jewelry, an appraisal can be requested at the time of your jewelry purchase for no additional fee. Appraisals are available for pieces valued at $1000usd and up. An appraisal must be requested within one year of purchase date, or fees may apply.

 

Additional Policies

Exchanges

We do accept exchanges, excluding custom designs and Final Sale items.

  • We will accept exchanges for unworn items that were purchased from our regular collection under $1500 usd, without any restocking fee.
  • Original designs from the collection that were altered for your order (ie. band upgrades, swapped stones, etc.) can be exchanged, however there will be a 30% restocking fee.
  • For items over $1500 usd, there will be a 30% restocking fee charged if an exchange is requested.
  • Final Sale items (including any piece created with our builder listings) cannot be exchanged.
  • To change a gemstone in a custom Mini Cluster design, there will be a 40usd service fee per stone, plus the materials cost of the new stone.  
  • The buyer is responsible for shipping to and from our studio.
  • Shipping fees cannot be refunded for exchanges.
  • Limit one exchange per order.
  • Exchange requests must be made within 30 days of delivery.

Returns & Restocking Fees

We do accept returns. We charge restocking fees for all returns, and some items are Final Sale.

  • Returns must be made within 30 days of the date that the buyer receives the item in the mail.
  • Refunds for returns will be issued only once the jewelry has been returned to our studio.
  • All returned items must be in new, unworn condition.
  • All returns must be sent back to us in the original packaging, or surcharges will apply.
  • Tier 1 – 15% restocking fee. This includes most items in the collection, valued under the specified dollar value.
  • Tier 2 – 30% restocking fee. This includes some items in the collection such as eternity bands, items over a specified dollar value, and original designs from the collection that have been altered (band upgrades, swapped stones, etc.) specifically for your order.
  • Tier 3 – Final Sale. This includes pieces designed with a builder listing and sale items. These items cannot be returned.
  • The buyer is responsible for return shipping to our studio.
  • Shipping fees cannot be refunded for returns.

Canceling an Order

If you need to cancel your open order, please get in touch with us as soon as possible. Email orders@melaniecasey.com.

  • Cancellation requests must be requested within 7 business days of order placement, for all made to order jewelry. Ready to ship items must be cancelled prior to shipment.
  • We will refund you in full for your cancelled order, however all deposits, rush fees, and partial payments made through layaway are non-refundable.

Mailing Instructions

Returns, exchanges or jewelry to be serviced can be sent to us here:

Melanie Casey
1007 Osgood Street
North Andover, MA
01845

Please be sure to:

  • Require a signature & fully insure your package
  • Use a box or padded mailer for safe travels
  • Indicate your name and order number clearly somewhere on/in the box
  • For returns or exchanges, be sure to include all original packaging
  • Get a tracking number for your package