Policy

Return and Exchange Information

Returns

We will accept returns on most pieces (see below for exceptions). Items must be returned within 30 days of receipt. After 30 days, all sales are final. Since our designs are crafted by hand, all returns will incur a 30% restocking fee. Please contact us prior to sending your jewelry back, so we can be sure it arrives safely. Clients are responsible for return shipping costs, and we highly recommend that you insure your package - we are not responsible for items lost in the mail. 

All customized jewelry (including custom Mini Cluster rings) are final sale. We will not accept returns on any customized piece.

If you purchased your jewelry at a Melanie Casey authorized dealer, you must return it to that location.

Exchanges

We do not accept exchanges for any piece. You may return your item within 30 days to receive a refund less the 30% restocking fee.

Resizing

Ring sizing is not universal, and we want your ring to fit correctly from the start! We offer two great sizing tools that we highly recommend using before we make your jewelry. 

  • Free plastic sizer - A plastic US sizing belt that is great for finding your general measurement. Request a free sizer here.
  • Perfect Fit sizer – A sterling silver sizer that is our most highly recommended tool to best ensure that your jewelry will fit perfectly on the first try. Order your Perfect Fit sizer here.
    • Perfect Fit sizers can be returned to us to recycle, and we’ll refund you for the value of your sizer(s) – less shipping

If your ring does not fit, we offer one free resize per order within the first three months of ownership. The client is responsible for shipping costs both ways. We will gladly resize your ring after the initial three month period, and more than once if necessary, but this will require an additional fee of $30 plus shipping. International clients are responsible for shipping and customs fees for resizing services, so we encourage all clients to utilize our sizers to avoid needing a resize!

If you have had your ring fewer than three months and would like to request a resize, please fill out this form. After three months or for subsequent resize requests, please fill out this form.

Repairs

We understand that things happen and fine jewelry can be delicate. Please be sure to take care of your jewelry by not sleeping, showering, cleaning, exercising, or swimming while wearing it!

However, we stand by our work, which is why we offer a very generous three year warranty on all pieces. If your jewelry requires a repair for manufacturing issues (our warranty does not cover normal wear and tear), please fill out this form and ship your ring back to us. The client is responsible for shipping costs both ways. If you are not sure if your required repair falls within our warranty terms, please email us and we will help determine the best next steps.

Warranty Terms

We offer a 3 year warranty for your Melanie Casey jewelry. We will service your jewelry for free for up to 3 years of your purchase date. Some exclusions apply.

  • If you have taken your Melanie Casey jewelry to another jeweler for service, this voids our normal warranty.
  • Repair, resizing, and refinishing services are non-transferable. If services are requested by someone other than the original buyer, a fee will apply.
  • No warranty is available on center stones valued over $500.
  • Always contact us right away if your Melanie Casey jewelry becomes damaged.
  • Our warranty applies to manufacturing issues, not normal wear and tear.
  • We will resize your ring one time, without a service fee. Resize requests must be made within 3 months of order delivery. A resizing fee of $30 will apply if the request falls outside of these parameters.
  • The buyer is responsible for shipping to and from our studio, including customs fees for international clients. Many countries do not require clients to pay VAT charges twice on the same piece of jewelry, but it is the client's responsibility to inquire with their customs office about this, and to pay any required fees.
  • Repair requests can be submitted online: Jewelry Service Request

Additional Return Policies

  • Shipping will not be refunded for returns.
  • Shipping costs are the responsibility of the buyer for any returns or services, including customs fees for international clients.
  • All original packaging and paperwork is required for returns. Otherwise, 150usd surcharges will apply.
  • No warranty is available on center stones with a replacement value over 500usd. If you plan to privately insure your ring, an appraisal can be requested at the time of purchase for no additional fee.
  • To international buyers (outside of the US): If your package is returned to us because you either were not able to be contacted at the time of delivery, or if you refuse to pay your country's import fees, you will receive a refund for your order LESS the shipping fee, LESS the import fee (if we were charged for it), and LESS the restocking fee for the item(s) you ordered.
  • To domestic buyers (within the US): If your package is returned to us because you were not able to be contacted at the time of delivery, you will receive a refund for your order LESS the shipping fee and LESS the restocking fee for the item(s) you ordered.

 

Order Information

Payment

We require payment in full before production can begin, and before jewelry can be shipped.

  • Accepted forms of payment on melaniecasey.com: All major credit cards, as well as PayPal
  • We do not accept wire transfers nor personal checks.

Flexible Payments Over Time

We are excited to be working with an independent financing company, Bread, to bring you a flexible payment option to pay over time.  We've read all the fine print and found that Bread is very straightforward with great customer service and clear policies, and that's why we decided to work with them.  Put simply, Bread allows clients to pay for their jewelry slowly over time instead of all at once.  Interest will be charged, and late fees will apply.  Your loan can be paid back early without penalty. 

At checkout, select Bread as your payment option, and you will be brought through the application process. Once you place your order using Bread, we will process your order and ship your jewelry without delay!  Then, you will work directly with Bread to make monthly payments.  

 

Production Time

Please refer to our published production times here for an accurate turnaround time estimate.  RUSH orders are completed faster than our typical turnaround, but must be approved ahead of placing your order. If you need a RUSH order, email us before you place the order, please!

 

Metal & Finish Options

We work in solid 14k gold and platinum.

  • Most items in the collection are available in either 14k white, yellow, or rose gold.
  • Some select items are only available in one metal color.
  • Most items can be made with either a bright shiny polish or a brushed matte finish.

Sizing Options

Ring sizing is not universal. We offer two great sizing tools that we highly recommend using before we make your jewelry.

  • Free plastic sizer - A plastic US sizing belt that is great for finding your general measurement. Request a free sizer here.
  • Perfect Fit sizer – A sterling silver sizer that is our highly recommended tool to best ensure that your jewelry will fit perfectly on the first try. Order your Perfect Fit sizer here.
    • Perfect Fit sizers can be returned to us to recycle, and we’ll refund you for the value of your sizer(s) – less shipping.

Packaging

  • Your Melanie Casey jewelry will be packaged securely for shipment.
  • A receipt will be included in the box for reference to the order number and some order details, however no pricing information is indicated here.
  • Your jewelry will come gift-wrapped in a jewelry box or pouch, depending on the piece.
  • Orders over $100 will receive an official Melanie Casey Certificate of Authenticity.

Shipping

The buyer is responsible for shipping costs to and from our studio.

  • Domestic Orders (in the US)
    • An adult (21+) signature will be required upon delivery.
    • All melaniecasey.com orders are shipped UPS and FedEx
    • Contact us to reroute your package or hold for pickup.  Due to insurance restrictions, we at Melanie Casey will submit these requests on your behalf with UPS and FedEx.
  • International Orders (outside the US)
    • We ship orders valued under 400usd with USPS First Class International (2-5 weeks)
    • FedEx Priority International (approximately 5-7 business days) is used for all other international shipments.
    • International packages are fully insured.
    • Many countries require VAT/import fees at customs before delivery can be completed. The buyer is solely responsible for these fees.
    • Unfortunately, we cannot ship to the following countries at this time.   
    • Argentina, Bangladesh, Belarus, Bolivia, Brazil, Bulgaria, Cape Verde, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Ecuador, Egypt, Guadeloupe, Guatemala, Hungary, India, Indonesia, Israel, Jordan, Kuwait, Liechtenstein, Luxembourg, Madagascar, Malta, Mexico, Martinique, New Caledonia, Nigeria, Panama, Paraguay, Peru, Romania, Slovakia, South Africa, Turkey, Ukraine, Uruguay, Venezuela
    • We will *not* ship to a hotel or to a non-permanent address.

 

Upgrade Options

Diamond Upgrade Options

Many of our diamond rings can be upgraded upon request.  The quality of the diamond can be increased for an additional fee. If you would like a larger diamond in one of our current designs, please contact us for a price quote.  A 5,000usd minimum will apply for upgrade requests that include a larger diamond.

Custom Designs

At this time, we are *not* accepting custom design requests. Sorry! Also, we do not offer engraving services.  Contact us to be added to a waiting list for any out of stock designs that we are planning on restocking, or to add your custom design ideas to our suggestion list.  

 

Jewelry Care

To keep your jewelry in great condition, we recommend:

  • Removing all jewelry before being exposed to chemicals of any kind (including cleaning chemicals, lotions, soaps and make up), before swimming, showering, or exercising, before doing outdoor work or gardening, and before heavy lifting.
  • Clean your jewelry regularly using warm water, gentle soap, and a soft toothbrush.
  • Store your jewelry in a soft pouch or padded jewelry box.

Wholesale & Consignment

We do sell wholesale to select worldwide stockists who we believe share our vision and aesthetic. Buyers interested in becoming an authorized retailer are encouraged to apply. Not all applications will be accepted at this time. We do *not* accept consignment or dropship opportunities. Find out more on our Wholesale Information Page

Appraisals

If you plan to privately insure your Melanie Casey jewelry, an appraisal can be requested at the time of your jewelry purchase for no additional fee. Appraisals are available for pieces valued at $1000usd and up. An appraisal must be requested within one year of purchase date, or fees may apply.

Canceling an Order

If you need to cancel your open order, please get in touch with us as soon as possible. Email orders@melaniecasey.com.

  • Cancellation requests must be requested within 3 business days of order placement.
  • We will refund you in full for your cancelled order, however all deposits, rush fees, and partial payments made through layaway are non-refundable.

Mailing Instructions

Returns or jewelry to be serviced can be sent to us here:

Melanie Casey
1007 Osgood Street
North Andover, MA
01845

Please be sure to:

  • Require a signature & fully insure your package
  • Use a box or padded mailer for safe travels
  • Indicate your name and order number clearly somewhere on/in the box
  • For returns, be sure to include all original packaging
  • Get a tracking number for your package