Warranty & Care

Limited Lifetime Warranty

We are proud to provide a lifetime warranty on each and every one of our pieces, so you can rest assured that we will lovingly care for your Melanie Casey jewelry whenever it needs servicing. We stand by our work.

Jewelry often is the brunt of some wear and tear throughout the years, and these kinds of issues are covered by our warranty. We will repair your jewelry whenever it needs repairing for as long as you own it.

Also, you can send your jewelry to us at any time for a free thorough cleaning and inspection to ensure it is sparkling beautifully and in top shape.

There are a few limitations to our warranty:

  • Our warranty does not include the replacement of lost center/focal stones that are valued over $500. We recommend you obtain insurance for your piece for the unlikely event of a focal stone falling out or getting damaged.
  • Many of our pieces feature one-of-a-kind stones. If these stones become damaged, we will do our best to replace it with a comparable stone, but color and type may vary, depending on what we have available.
  • Our warranty does not cover opals or turquoise. They’re often irreplaceable, which means we can’t always replace them if these stones get damaged or lost. Opals are especially fragile. We recommend that you remove your opal jewelry before you bathe, exercise, cook, clean, or use any kind of household chemicals or beauty products. To clean opals, use a soft toothbrush, mild soap, and warm water. (Do not put them in an ultrasonic machine for cleaning.)
  • Clients are responsible for shipping costs (to and from our studio) for cleanings, inspections, and repair work. Do you live outside of the U.S.? Please note: You are responsible for import fees and customs charges in addition to shipping costs. Please check with your customs office about any fees that may be associated with having us repair your piece.
  • If you wear fine jewelry daily, a little wear and tear is normal. Our repair specialists will evaluate your piece. If you need repairs that go beyond what’s needed for normal wear and tear, we’ll let you know about the labor costs and material fees associated with your service.
  • If your piece cannot be repaired due to a manufacturing defect, we will offer a replacement. If it cannot be replaced and is still under warranty, we will offer you a full refund if it’s determined that the issue is caused by a manufacturing defect.
  • Please send your piece to us for repairs because we’re the most familiar with each design, and we’re specially trained to work with such delicate pieces. Please note: The warranty is void if you take your piece to another jeweler for resizing or repair work. We know our pieces best, and our warranty doesn’t cover fixes for other jewelers’ attempts to work on our pieces.
  • If you are selling your Melanie Casey piece to someone else and it needs work first, you must submit the repair request yourself (since the piece is in your name in our system) and we must return the repaired piece to you. Due to liability reasons, we are unable to ship pieces directly to the new owner. Please be sure to share the original order number with the new owner of your piece, should they need warranty work in the future.
  • If you are purchasing a second-hand Melanie Casey piece, you will need the original order number in order to request repair work in the future. We must have the original order number so we can look up previous labor notes for your piece, ensuring accurate and efficient work is done on your piece.

If your Melanie Casey piece needs a repair, please fill out this form to pay for return shipping and to ensure that it’s entered into our service schedule. Our highly skilled repair specialist will evaluate your piece and stay in open communication with you about the work that’s needed and any associated costs that are a result of damage outside of normal wear and tear.

Feel free to reach out to us with any questions or if you need to pass on any additional information about the service you need. (You can find jewelry care tips below!)


We offer free appraisals for pieces valued at $1,000 (United States dollars) or more, if you plan to insure your Melanie Casey piece privately. You can request an appraisal at the point of purchase. Appraisal requests must be submitted within one year of the purchase date, or fees may apply.

Our appraised amount is valid for five years, regardless of current market conditions. We will re-evaluate your piece with new market considerations upon request every five years if your insurance requires a new appraisal.

Jewelry Care

To keep your jewelry in great condition, we recommend the following:

  • Always remove your jewelry if it could be exposed to chemicals of any kind (including cleaning chemicals, lotions, most soaps, and makeup).
  • Always remove your jewelry before sleeping, swimming, showering, exercising, heavy lifting, or doing outdoor work or gardening.
  • Clean your jewelry regularly with warm water, gentle soap (we recommend blue dish soap), and a soft toothbrush.
  • Opals are especially fragile. We recommend taking extra-special care of opals. Do not put them in an ultrasonic machine for cleaning. (Our warranty does not cover opals.)