Updates on Production & Shipping, September-October 2020
*last updated September 28th, 2020
Along with much of the country, we in Massachusetts have been under a stay-at-home order, as of March 2020. I wanted to update you about what this means for us here at Melanie Casey.
- Though we are no longer able to be in the studio, we have work-from-home setups for our jewelers, and we are all continuing to create beauty in the midst of this crisis. This means we can continue to accept new orders and move them through our production process- though, at a slower pace. If you have an existing order with us, we are working diligently to have it completed and shipped out, but please expect delays. If you are placing an order through the month of October, you can expect a delay of up to four weeks on our stated timelines for each piece. We are so sorry about this! Feel free to reach out to our customer service team at firstname.lastname@example.org if you'd like more specific information about the production time for a piece you have your eye on, or to check on the status of an order.
- We are happy to announce that we're accepting repairs, resizes, and returns again! Our timeline for these processes is extended as well, with a timeframe of 10-12 weeks.
- We remain incredibly grateful for each and every order you are placing on our site. You are, quite frankly, keeping our business afloat, and allowing us to continue to pay our team as we weather this difficult time together. THANK YOU!
Again, thank you for each note of encouragement and show of support. We could not continue on without you, and we are grateful. We are also very hopeful! This new create-from-home setup may not be as efficient as we are used to, but our team has come together in beautiful cooperation, and we will continue to do so.